Refund policy

Refund & Returns Policy

At Aqorix™, we stand behind the quality of our stainless steel hydration systems. We want you and your pet to be 100% satisfied with your purchase. If something isn't right, we're here to help.

1. 30-Day Money-Back Guarantee

Try the Aqorix™ fountain for up to 30 days from the date of delivery. If you or your pet aren't happy with it, send it back for a refund — even if it's been filled with water or used.

• Unused, in original packaging: full refund.
• Used (filled with water / used by your pet): refunded minus a 15% restocking fee to cover cleaning and resanitising.
• The item must be returned complete with all original parts and accessories.

2. Damaged or Defective Items — 6-Month Warranty

Every Aqorix™ system is covered by a 6-month warranty. If your unit arrives damaged or the pump fails to operate within 6 months of delivery, please notify us immediately at info@aqorix.co.za. We will arrange for a replacement or a full refund at no cost to you.

3. Non-Returnable Items

The following items cannot be returned:

• Used replacement filters (for health and hygiene reasons).
• Gift cards or promotional items.
• Items returned more than 30 days after delivery.

4. How to Start a Return

To start a return, please follow these steps:

1. Email us at info@aqorix.co.za with your order number and the reason for the return.
2. Our team will provide you with the return delivery address (Durban-based warehouse).
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

5. Refunds

If approved, your refund will be processed via PayFast back to your original payment method, within 5-10 business days. Please note that shipping fees from the original order are non-refundable.